All our subscription packages are charged monthly, after the first payment the following charges will be made every 30 days until the subscription is cancelled.
Please make sure to fill in our subscription survey ( can also be found at the bottom of this page) so that we can make sure to tailor your box to include the lashes you love! Ensure that your Name and Email filled out on the survey correlate with those used when checking out, this way it is easy to find your answers!
If you'd like to make any changed to your subscription please check the steps below showing how so edit/cancel your subscription.
Alternatively, you can drop us an email at firstname.lastname@example.org or Direct Message us on Instagram with any quiries regarding your suscription or cancellation.
Create an account with us:
In order to complete your subscription you will need to set up an account with us, this way you will be able to access information about your upcoming payments, have the ability to make changes to your order as well as options to cancel your subscription.
To create an account with us please use the following link: https://lashesbylucy.com/account/register
To cancel your subscription yourself please follow these steps:
1.) Log in/ create an account with us under the same email that you checkout your subscription with.
2.) (For Desktops) In the top right hand corner of the screen, above the cart icon and the search bar, you will find "Logged in as....".
Click on your name to take you to your account page. Once on this page on the left hand side will be your full name and under this will be a button named "Manage Subscriptions".
Click on this button and it will take you straight to an overview of your subscriptions with us. Under the header "Manage" there will be a drop down menu with the option to cancel your subscription. After you click cancel you will no longer be billed for your subscription and will not receive your next due box.
2b.) (For Mobiles) Select the menu button on the left hand side of the screen. Scroll to the bottom and you will find "Sign In" and "Create An Account" buttons. Once you are signed in, go to the same menu and you will find an "View Account" button. Click on this and then follow the same steps as shown above.
Any questions please email us at email@example.com or message us on Instagram: @lashesby.lucy and we can manually fix your subscription for you.